Q: What products are included with free ground shipping?

Products under 20lbs that are being shipped within the continental US.

Q: How can I request a price quote?

You can request a price quote by clicking the Request Quote button, by calling 1-800-691-8511, or by emailing sales@mrodrives.com. We aim to provide quotes as quickly as possible, and can usually deliver quotes in 10 minutes or less if requested during normal business hours.

Q: How do I place an order?

Orders can be placed by calling us at (800) 691-8511 or emailing your purchase order to sales@mrodrives.com. We accept all major credit cards and wire transfers. If you would like to establish credit terms please contact us for further information.

Q: What shipping options are available?

All orders for stock items are shipped out the same day if the order is placed before 4PM Eastern. We offer overnight shipping and can ship international as well.

Q: What shipping couriers do you use? Can you bill my account?

Our preferred shipping method is UPS or FedEx. We can ship DHL, TNT or your preferred courier. We can bill using your shipping account or we can add the cost of shipping to your invoice. Free ground shipping is available on US orders under 20 lbs.

Q: Do you offer same day delivery?

Yes, in case of emergencies we can coordinate with express courier services to arrange same day shipment options.

Q: Do you provide warranties?

We provide Complete Coverage Warranties on all products and repairs. All our products have a 2-year warranty.

Q: How does the Core Exchange Program work?

When you purchase a new or refurbished part, we can typically offer you credit back if you send us your faulty unit. Upon receipt of your core, we inspect it to ensure there are at least some usable components. If there are, we will issue you credit back towards your recent purchase.

Q: How do I ship my Core Exchange to MRO?

Using the box your new product was delivered in, please ship to: MRO Drives 1652 Old Apex Road Cary, NC 27513 USA

Q: What are Refurbished Parts?

Our refurbished units are a cost-effective alternative to new or new surplus products. Each of our refurbished parts come with a 2-year warranty. All parts are thoroughly inspected and cleaned before being put through rigorous test loads and procedures.